Shipping Policy

🚚 Relleza Shipping Policy

Last Updated: October 2025

Thank you for shopping with Relleza!
We’re committed to providing you with high-quality products and reliable global delivery.
Please read the following policy to understand how we process and deliver your orders.

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1. Shipping Destinations

We ship worldwide, including North America, Europe, Australia, and most international regions.
Some remote areas may have limited delivery options or longer shipping times.

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2. Processing Time

All orders are processed within 1–3 business days (Monday–Friday).
Orders placed on weekends or holidays will be processed on the next business day.

Once your order is shipped, you’ll receive a confirmation email with your tracking number.

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3. Estimated Delivery Time

Delivery times vary depending on your location and shipping method:

These are average times — unexpected delays (customs, holidays, high demand) may occur.

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4. Tracking Your Order

After your order has shipped, you will receive an email with a tracking link.
If tracking is not updated immediately, please allow 2–5 days for the carrier to register the shipment.

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5. Customs, Duties, and Taxes

International orders may be subject to import duties or taxes imposed by local authorities.
Relleza is not responsible for these charges — they are the customer’s responsibility.

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6. Wrong Address or Failed Delivery

Please make sure your shipping address is correct before placing your order.
We are not responsible for lost packages due to incorrect addresses or unclaimed deliveries.

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7. Lost or Delayed Packages

If your order hasn’t arrived within 40 business days, please contact us at support@relleza.com, and we’ll investigate the issue with our logistics partners.

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8. Contact Us

For any questions about shipping or tracking, reach out to our support team:
📧 support@relleza.com

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